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Artwork Specifications
We accept digital art in most PC software platforms. The following format is preferred:
* Adobe Illustrator (eps or pdf with all art and text converted to outlines)
A faxed copy of submitted digital art is required. Any unacceptable artwork needing touch-up will be billed accordingly. Please send all artwork to sales@generaldiaries.com and reference the purchase order.
Standard Imprint
All diaries and portfolios are imprinted using the hot stamp method. We offer gold, silver, white, black or clear foils. Colored foils are available upon request. We can not PMS match a foil color.
Frames can either be laser engraved or have a one color screen.
Order Information
Once an order has been placed:
- An acknowledgement and paper proof will be sent within 24 hours for approval.
- Please review all information carefully. The signed approval confirms the accuracy of the art and placement.
- We are not liable for proofs approved with errors.
- Production time begins from final proof approval.
- Standard production time is 2-3 weeks for stock items, 8-10 weeks for most custom orders. These times may vary.
- We will always try to accommodate a rush order at no extra charge.
Credit Approval and Terms
All orders are subject to credit approvals. Orders that require pre-payment can do so by Check or Money Order, Visa or MasterCard. All approved orders will receive 30 days net terms.
Cancellations
All cancellations must be confirmed in writing. All cancelled orders will be charged for all costs incurred prior to cancellation.
Overruns and Under-runs
While every effort will be made to ship the quantity shown on order, we reserve the right to ship 5% over/under on all stock items, 10% on all custom orders. Final invoices will be billed accordingly.
Shipping Information
- All orders shall ship via the best method available unless otherwise specified.
- All third party shipments are subject to verification.
- Any third party freight charges that are reversed to General Diaries will be added to the invoice and are subject to additional fees.
- Any drop/split shipment information must be supplied via email. There is a charge of $8.00 (A) per location.
- Standard shipping is F.O.B. Warehouse
Damaged Goods/Claims
All claims should be filed with the transportation company. The factory is not responsible for late delivery or damage resulting while shipment is in transit.
Return Policy
Imprinted items cannot be returned. Non-imprinted items may be returned with authorization by factory.
Disclaimer
All pricing and terms subject to change without prior notice. All orders are subject to stock availability at the time the order is placed.

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